kenzo Jurisdiction Notice

Our kenzo services are available only in jurisdictions where online gaming is permitted by local law. We do not offer access in countries or regions where online wagering is prohibited. By opening a kenzo account, you confirm that you are located in a jurisdiction where access and use of our platform are legal under applicable law. You are solely responsible for verifying that your participation complies with the laws of your own jurisdiction.

We support players across several regions in Indonesia, including Jakarta, Surabaya, Bandung, and Medan, subject to compliance with local regulatory requirements. Our service operates under the terms set out in our Terms and Conditions, Privacy Policy, and this Legal Notice. We accept payments through DANAe-wallet, mobile banking, local payment, online payment, and bank transfers (e-wallet, mobile banking, local payment, online payment, e-wallet) in supported areas. If your jurisdiction changes or if local law changes to prohibit our service, we reserve the right to restrict or close your access.

This page outlines the legal framework under which kenzo operates, your obligations as an account holder, and our limitations of liability. Read this alongside our Terms and Conditions and Privacy Policy for a complete legal picture.

Service availability and jurisdictional restrictions on kenzo

We do not offer our services in jurisdictions where online wagering is prohibited by law. We implement geo-blocking based on your IP address to restrict access from prohibited regions. If you attempt to access kenzo from a jurisdiction where our service is not available, your login will be blocked and you will receive a notice explaining the restriction. This is a legal requirement, not a technical fault.

Our kenzo platform is available in Indonesia subject to local regulatory compliance. We are not licensed by any foreign gaming authority, and we do not claim to operate under offshore licenses. We operate within Indonesian regulatory frameworks in supported regions. If you are uncertain whether kenzo is available in your specific location, you should verify the legal status of online gaming in your jurisdiction before attempting to open an account.

We reserve the right to modify our service area at any time. If local law changes or if regulatory requirements change, we may restrict access to kenzo in certain regions. If we restrict your access due to jurisdictional changes, we will provide 30 days' notice and will process any remaining balance in your account as a withdrawal to your registered payment method. We will not forfeit funds due to jurisdictional restrictions imposed by law.

Account eligibility and your legal obligations on kenzo

To open a kenzo account, you must be of legal age in your jurisdiction (typically 18 or older). You must not be a resident of a jurisdiction where online gaming is prohibited. You must not be subject to any legal restriction that prevents you from entering into gambling transactions. By creating an account, you represent and warrant that you meet these eligibility requirements. We do not verify your eligibility beyond KYC documentation, and we rely on your honest disclosure.

You are responsible for understanding and complying with all applicable laws regarding online gaming in your jurisdiction. This includes tax obligations—any winnings or losses may be subject to income tax or other levies under your local law. We do not provide tax advice, and we do not withhold taxes on your behalf. You are responsible for reporting any gaming activity to your local tax authority if required by law.

You must not use kenzo for money laundering, fraud, or any illegal activity. You must not use our platform to launder proceeds from criminal activity or to evade financial regulations. We cooperate with law enforcement and regulatory authorities and may disclose account information if required by legal process. If we suspect illegal activity on your kenzo account, we reserve the right to suspend or close your account and forfeit any balance.

• 1
  Verify your jurisdictionResponsibility

  Check whether online gaming is legal where you are located before accessing kenzo.

• 2
  Meet legal age requirementsAccount eligibility

  You must be of legal age (typically 18 or older) to hold a kenzo account.

• 3
  Understand tax obligationsLocal law

  Report any gaming winnings or losses to your local tax authority as required by law.

• 4
  Use kenzo lawfullyLegal compliance

  Do not use kenzo for money laundering, fraud, or any illegal activity.

Regulatory compliance and our operational scope

We operate kenzo in compliance with applicable laws in the jurisdictions where we provide service. We are not licensed by foreign gaming authorities such as Malta, Curaçao, or the UK Gambling Commission. We do not claim to operate under offshore licenses or to be regulated by jurisdictions outside Indonesia. Our regulatory framework is based on the laws of the regions where we operate.

We implement anti-money-laundering (AML) measures on all kenzo accounts. We conduct KYC verification to confirm your identity. We monitor account activity for suspicious patterns and may flag accounts for further review if we detect unusual transaction volumes or rapid deposits and withdrawals. We comply with all applicable AML regulations and report suspicious activity to relevant authorities as required by law.

We maintain records of all transactions and account activity for a minimum of seven years as required by regulatory and tax compliance obligations. These records are used only for compliance purposes and are not disclosed to third parties except as required by law or legal process. If a court orders us to disclose account information, we comply with that legal process and notify you unless we are legally prohibited from doing so.

Limitations of liability and dispute resolution

We provide kenzo "as is" without warranties of any kind. We do not guarantee that our service is uninterrupted, error-free, or secure. We are not liable for indirect damages, lost profits, or consequential losses arising from your use of kenzo. Our maximum liability to you for any claim is limited to the balance in your kenzo account at the time of the claim. We are not liable for losses due to technical failures, internet outages, or other circumstances beyond our control.

If you have a dispute with kenzo, you agree to resolve it through our internal dispute-resolution process first. We investigate all complaints and respond with a resolution within 30 days. If you are unsatisfied with our resolution, you can escalate your complaint through our appeals process. If you remain unsatisfied after appeals, you have the right to pursue external dispute resolution through your local consumer protection authority or, where applicable, through arbitration.

Any legal action arising from your use of kenzo must be filed within one year of the date the claim arises. We are not liable for claims filed after this one-year deadline. If you file a chargeback or dispute with your bank or payment provider (DANA, e-wallet, mobile banking, etc.) without first contacting our support team, we may suspend your kenzo account pending resolution of the chargeback.

Updates to this notice and service changes

We may update this Legal Notice from time to time. Material changes—such as changes to our service area, liability limitations, or dispute-resolution procedures—will be communicated to you at least 14 days before they take effect. We will send the notice to your registered email and display a banner in your kenzo account. You can review the updated notice before it applies.

If local law changes in a way that affects our service, we will notify you promptly. If online gaming becomes prohibited in your jurisdiction, we will restrict your access and process any remaining balance as a withdrawal. If regulatory requirements change, we may need to modify our operational procedures or payment methods. We will update this notice and our Terms and Conditions to reflect any changes.

If you have questions about this Legal Notice, your jurisdiction's gaming laws, or our regulatory compliance, contact our support team through your kenzo account. We cannot provide legal advice, but we can explain our operational procedures and policies clearly. If you need legal guidance about gaming laws in your jurisdiction, we recommend consulting a local attorney or regulatory authority.

Our commitment and your acknowledgment

We at kenzo commit to operating our platform transparently and in compliance with applicable law. We do not make false claims about licensing, regulation, or availability. We do not offer services in prohibited jurisdictions. We maintain fair and transparent account practices. We process deposits and withdrawals without arbitrary delays. We handle your personal data securely and do not share it with unauthorized third parties.

By creating a kenzo account, you acknowledge that you have read and understood this Legal Notice, our Terms and Conditions, and our Privacy Policy. You acknowledge that you are of legal age, that you are in a jurisdiction where online gaming is permitted, and that your use of kenzo complies with applicable law. You acknowledge that we are not liable for losses arising from your use of kenzo except as expressly stated in our liability limitations.

You also acknowledge that we may modify, suspend, or discontinue kenzo at any time if required by law or regulatory change. We will provide notice of such changes where practicable. If kenzo becomes unavailable due to legal or regulatory reasons, we will process any remaining balance in your account as a withdrawal. Your use of kenzo beyond the date of any such notice constitutes your acceptance of the change.